Withdrawal, cancellation and refund information for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.
Rhythmiker courses, trainings, workshops and holiday camps
Rhythmiker offers its own drum courses, trainings, workshops, company workshops, courses for children and young people, as well as holiday camps and summer camps.
These offers usually take place on a specific date or within a specific period of time. This applies in particular to courses, workshops, trainings, holiday programmes, holiday camps, summer camps and comparable events with a fixed date or fixed service period.
No statutory 14 day right of withdrawal for scheduled leisure activities
For services related to leisure activities, there is generally no statutory right of withdrawal under Section 18 Paragraph 1 Number 10 of the Austrian Distance and Off Premises Contracts Act if a specific date or period is provided for the performance of the contract.
Therefore, when booking a Rhythmiker course, training, workshop, holiday camp, summer camp or comparable leisure activity with a fixed date or fixed period, there is generally no statutory 14 day right of withdrawal.
In such cases, cancellation or withdrawal may only be possible in accordance with the agreed cancellation, withdrawal or participation terms of Rhythmiker.
Cases where a statutory right of withdrawal exists
If, in exceptional cases, a statutory right of withdrawal applies to a Rhythmiker service, consumers will be informed before conclusion of the contract about the existence, deadline and exercise of this right.
In such a case, the withdrawal may be declared within the statutory period without giving any reason. A clear statement showing that the consumer wishes to withdraw from the contract is sufficient.
Online function “Withdraw from contract”
If a statutory right of withdrawal or cancellation applies to a booking or contract, the declaration may also be submitted online via the function Withdraw from contract.
After submitting the online declaration, you will receive an immediate confirmation of receipt by email. This confirmation contains the content of your withdrawal or cancellation declaration as well as the date and time of receipt.
The confirmation of receipt does not automatically mean that the withdrawal or cancellation is legally effective or that a refund will be made immediately. Rhythmiker reviews each request based on the specific booking, the applicable legal provisions, possible exclusions and the agreed cancellation, withdrawal or participation terms.
Consequences of an effective withdrawal or cancellation
Whether and to what extent a refund is made depends on the specific booking, the applicable legal provisions and the agreed cancellation, withdrawal or participation terms of Rhythmiker.
If a statutory right of withdrawal exists in an individual case and is exercised within the applicable period and in an effective manner, any refund will be made in accordance with the statutory provisions.
If no statutory right of withdrawal exists, the request will be reviewed as a cancellation or withdrawal request in accordance with the agreed terms of Rhythmiker.
Cancellation terms
After expiry of any statutory or voluntarily granted withdrawal period, the agreed cancellation, withdrawal or participation terms of Rhythmiker apply.
If cancellation fees have been agreed for a specific booking, they are generally based on the time of cancellation before the start of the booked event.
How to declare a withdrawal or cancellation
The withdrawal or cancellation request must be submitted to Rhythmiker. For evidentiary purposes, we recommend submitting the declaration on a durable medium, for example by email or by post.
Rhythmiker
Mag. Benjamin Ergün
Weidmanngasse 27/10
A-1170 Vienna
Austria
Email: office@rhythmiker.com
Model withdrawal form
If you wish to withdraw from the contract, you may complete and return this form.
To:
Rhythmiker
Mag. Benjamin Ergün
Weidmanngasse 27/10
A-1170 Vienna
Austria
Email: office@rhythmiker.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
Ordered on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s), only if submitted on paper
Date
(*) Delete as appropriate.